Delivery
TWO DELIVERY TIMES – PLEASE READ BEFORE ORDERING
Part of our range is in our own warehouse in Joensuu, and part is ordered from the manufacturer only once you place your order. That is why the delivery time depends on the product.
| Product | Delivery time |
|---|---|
| In stock | 2–3 business days |
| Made to order | 7–14 business days |
How do I know which one applies? On every product page, just above the add-to-cart button, it says which one applies to that product. A green note means the item is in stock, an orange one means it is made to order.
For made-to-order items we order the product from the manufacturer as soon as you have paid, and send it on to you as soon as it reaches us. If delivery exceptionally takes longer than 14 business days, we will contact you by email.
If you order both in-stock and made-to-order items at the same time, everything is sent as a single parcel once all items are with us. If you want the in-stock items straight away, place a separate order for them.
Campaigns and public holidays can affect delivery times. We are not responsible for delays outside our control.
HOW YOUR ORDER IS DELIVERED
Orders are delivered by Matkahuolto Oy. Matkahuolto parcel lockers and service points are found across Finland, and you will get a notification when your parcel arrives at the pickup point. The parcel can be collected for 7 days.
DELIVERY COSTS IN FINLAND
Free delivery on orders over 90 euros.
Orders under 90 euros: pickup from a Matkahuolto parcel locker or service point €7.80.
DELIVERY COSTS AND TIMES IN EUROPE
The times below apply to items in stock. For made-to-order items, add the sourcing time.
Estonia, Latvia and Lithuania: 2–4 business days, Matkahuolto €13.90
Sweden: 2–5 business days, Matkahuolto €13.90
Denmark: 2–5 business days, Matkahuolto €17.90
Åland: Posti pickup points €12.90
Germany, Austria, Belgium and the Netherlands: 3–7 business days, Matkahuolto €20.90
Other European countries: 3–7 business days, Priority €59.90
Delivery times are indicative. The day of posting is not counted, and the carrier is not responsible for delays caused by customs.